Privacy Policy

Last updated: April 14, 2026

1. Introduction

DoVoice AI ("DoVoice", "we", "us", or "our") is an AI-powered voice ordering platform for restaurants operated by DataHinge Systems LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you call a restaurant that uses DoVoice, interact with our AI phone agent, or visit our website at dovoice.ai.

By using our services, you agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Callers placing orders or inquiries by phone with restaurants that use DoVoice AI.
• Visitors to our website (dovoice.ai).
• Restaurant clients and their authorized users who access our admin or configuration interfaces.

If you are a restaurant, our processing of your business data may also be governed by a separate service agreement.

3. Information we collect

We collect information in three main ways: information you provide directly, information collected automatically, and information received from restaurants and service providers.

When you place a call or order

• Phone number (caller ID)
• Voice recordings of your call (where recording is enabled and permitted by law)
• Order details (items, quantities, preferences, delivery or pickup details)
• Call metadata (call duration, timestamps, menu selections, transfer events)
• Interaction logs with our AI agent (transcripts, error logs, intent and routing data)

When you visit our website

• Device and usage information (IP address, browser type, operating system, pages viewed, referring URLs, date/time of visits)
• Cookie and similar technology data, where applicable.

Information from restaurants and providers

• Restaurant profile information (business name, address, phone, POS identifiers).
• Order status updates from integrated POS systems (e.g., confirmation, cancellation, modifications).
• Payment and billing information handled by the restaurant or POS provider; we do not store full payment card numbers within DoVoice.

4. How we use your information

• To process and fulfill your orders and route them to the correct restaurant or POS system.
• To provide, operate, maintain, and improve our AI voice ordering services.
• To improve speech recognition accuracy, natural language understanding, and AI performance (including model training and tuning, where allowed).
• To send transactional communications, such as order confirmations, updates, or issue notifications (e.g., via SMS or phone).
• To provide customer support and troubleshoot technical issues.
• To monitor for fraud, abuse, or misuse of our services.
• To comply with legal, regulatory, and compliance obligations, or to protect our rights, privacy, safety, or property, and/or that of you or others.

If we want to use your information for additional purposes (such as marketing on behalf of restaurants), we will seek your consent where required by law.

5. Legal basis and consent (US-focused)

Where required by applicable law (including certain state call-recording and telemarketing laws), we rely on one or more of the following legal bases to process your information:

• Your consent (for example, when you continue with a call after being notified that it may be recorded, or opt in to receive SMS updates).
• Performance of a contract (for example, to process your food order with a restaurant).
• Legitimate interests (for example, improving our AI systems and preventing fraud), balanced against your privacy rights.
• Compliance with legal obligations.

6. Call recording

Calls handled by DoVoice AI may be recorded and/or transcribed for quality assurance, training, and order accuracy purposes.

Where required by law (including two-party consent states such as California, Florida, and others), we will provide a clear disclosure at the start of the call and obtain consent before recording continues.

By continuing with the call after hearing the recording disclosure, or by otherwise providing explicit consent where required, you agree to the recording and use of your call as described in this Privacy Policy.

Call recordings are stored securely and retained as described in the "Data retention" section below.

7. Data sharing and disclosure

We do not sell your personal information. We share information only as described below or with your consent.

Restaurants

We share relevant order details, caller information, and necessary call context with the restaurant you are contacting so they can fulfill your order or respond to your inquiry.

POS systems and restaurant tools

Where a restaurant has connected a point-of-sale (POS) system or ordering platform, we transmit order details and related data into those systems as needed.

Service providers and subprocessors

We work with trusted third-party service providers who help us deliver the DoVoice service, such as:

• Telephony and communications providers (voice, SMS)
• Speech recognition and text-to-speech providers
• AI and natural language processing platforms
• Cloud hosting and infrastructure providers
• Analytics, monitoring, and logging tools
• Customer support tools

These providers may process your information on our behalf under contracts that require them to protect your data and use it only for our specified purposes.

Legal, safety, and business transfers

We may disclose information:

• To comply with applicable law, regulation, legal process, or government request.
• To enforce our agreements, policies, or terms of service.
• To protect the rights, property, or safety of DoVoice, our users, restaurants, or the public.
• In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality safeguards.

8. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

• Order and account data: Typically retained for up to 2 years for business records, analytics, and dispute resolution, unless a longer period is required by law or by our agreements with restaurants.
• Call recordings: Typically retained for up to 90 days for quality assurance, training, and order verification, after which they are deleted or anonymized, unless a longer period is required by law or to resolve an ongoing issue.

Restaurants may maintain their own copies of order records, call notes, or POS data according to their own retention policies.

You may request deletion of your data as described in the "Your rights" section below, but we may retain certain information where required or permitted by law.

9. Security

We use industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit, access controls, logging, and regular monitoring of our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices

Depending on where you live, you may have certain rights regarding your personal information, which may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Restriction or objection: In some cases, object to or request restriction of certain processing activities.
• Opt-out of communications: Opt out of non-essential SMS or other communications.

You can exercise these rights by contacting us at [email protected]. We may need to verify your identity before responding to your request.

If your order or call was placed through a specific restaurant, you may also need to contact that restaurant to exercise certain rights regarding data they control.

11. Children's privacy

Our services are intended for use by restaurants and their customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13, and if we become aware that we have done so, we will take steps to delete such information.

12. International users

DoVoice is operated from the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

These locations may have data protection laws that are different from those in your country. Where required, we implement appropriate safeguards to protect cross-border data transfers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the policy and, where appropriate, provide additional notice (such as on our website or via email to restaurant clients).

14. Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

DataHinge Systems LLC
Email: [email protected]
Website: dovoice.ai